Rotita
Rotita Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Rotita has 1.8 star rating based on 551 customer reviews. Consumers are mostly dissatisfied.
6% of users would likely recommend Rotita to a friend or colleague.
- Rating Distribution
Pros: Very unsatisfactory, Way the clothing looked online in photos, Clothes look nice.
Cons: Dealing business with a company one cannot contact anytime, Inability to reach you to make a return, Poor customer service and delivery.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Rotita has 1.8 star rating based on 551 customer reviews. Consumers are mostly dissatisfied.
6% of users would likely recommend Rotita to a friend or colleague.
- Rating Distribution
Pros: Very unsatisfactory, Way the clothing looked online in photos, Clothes look nice.
Cons: Dealing business with a company one cannot contact anytime, Inability to reach you to make a return, Poor customer service and delivery.Recent recommendations regarding this business are as follows: "Verify the records", "Make sure what you order is definitely what you want. They are giving me a hard time about a refund. I spent 123.00 and they don't want to give it back even though they got my return back", "Don’t place any orders if you need them within 4 weeks.", "Tread carefully! Merchandise looks great but don’t know if it is worth what you go thru to get it!", "Stay away".
Most users ask Rotita for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Rotita Reviews
"Parcel"
My order nr: 102303****072310 I placed my order, march 3, 2024. I did not receive yet. I got an e- mail.from Canada post, they said my parcel was returned to...
"Delivery no correct"
No delivery are correctly. No call before send, if you have somethig wrong may you call to the costumer User's recommendation: Verify the records
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Juan, San Juan Municipio
Delivery no correct
No delivery are correctly. No call before send, if you have somethig wrong may you call to the costumer
User's recommendation: Verify the records
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: My order
Company fixed the issue and I have been provided with apology. Nothing was offered to me.
I paid extra money for expedited shipping and it took longer than promised to get my order.
It finally came on Friday March14. But I wasn't offered anything.
I paid for expedited shipping. I am leaving for Jamaica on Friday March14.
My order was supposed to be here between March 5-11 and today is the 12th. I needed these items for my vacation What was the sense to pay extra for shipping and it's not even here.
- Good merchandise
- Slow delivery
Preferred solution: Deliver product or service ordered
Wolverhampton, Wolverhampton
Resolved: Help needed asap
Nobody there to communicate with on a weekend which I find very strange for a business of that size I really need help as I'm going on holiday soon with no bikinis and I can't afford to buy any more
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey don't want to refund they want to give store credit
My order was small, so I sent them back through USPS. I received an email saying they had received it.
I sent a message through live chat about the refund, and they are saying that I will get a store credit, which is not what I asked for.
I have been on the chat twice today with the same person, and he keeps offering the same thing to me and it is not a refund, but a credit. I am so frustrated and disappointed in this and will not shop here again.
- Does not want to refund but give store credit
Preferred solution: Full refund
User's recommendation: Make sure what you order is definitely what you want. They are giving me a hard time about a refund. I spent 123.00 and they don't want to give it back even though they got my return back
Rotonda West, Florida
I don’t appreciate that I can’t speak to a live agent!I placed an order and it takes so long to get the merchandise every time, I won’t be ordering again…
Customer Service is horrible!
Theres never anyone to talk too.
You try and call customer service and they call gets dropped or in hang up on me automatically!
Kansas City, Missouri
Did not receive my order in a timely manner.
Having issues with contacting the company. They have ghosted me.
I have contacted them over 2 weeks ago and was assured my items would arrive shortly. Where is this company from?
User's recommendation: Don’t place any orders if you need them within 4 weeks.
Lansdale, Pennsylvania
Trying to get help from customer service
I have been charged for merchandise that has not come and they are saying my charge did not go thru. I have the bill in front of me the date and charge on my account.
Trying to get in touch with someone to get it straightened out.
The phone number is just busy all the time. Cant get thru!
User's recommendation: Tread carefully! Merchandise looks great but don’t know if it is worth what you go thru to get it!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHave tried continually to receive the order I placed AND PAID FOR BUT GRTTING NO SNSWRRS!!
Nothing is just getting the run around for the order I placed and paid for. Customer service is a joke. Can't even call them; they have no phone number.
- Worst company you will ever deal withtemu
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t order anything from this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed to be contacted to place an order
I'm not getting off my second or third percentages I have and want to order three different things, but it's coming up at regular price. So, I need a call back to try and get this order taken care of.
Preferred solution: Trying to place an order but I’m not getting my percentages off my clothes that I want to order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
Missing package
My package has been sitting at the airport and has not moved since December 18th. The package was supposed to be here no later than January 1, which is tomorrow.
It hasnt even left their country yet.
Very disappointed in the customer service and the fact that when you call them, you just get a number to be able to text them a message. Customer service is nonexistent.!!!
User's recommendation: Stay away
Manchester, New Hampshire
Pissed off still no blouses
Product was sent but not delivered correctly and is out there some where. no one knows where .
the number should be on the website for customer service. This is ridiculous.Couldnt find a live
Person to speak with.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Los Angeles, California
Resolved: Trying to get return labelTrying to get a label to return my swim suits.
All I need is a label. I've had nothing but problems trying to get one.
Why? So, I'm not very happy right now.
Why is it such a problem to return and get a label? And all you get is a busy signal.
Seattle, Washington
Questions about my order which was ordered 1month ago
I have never recieved my order which was made on the 2 of Nov. I paid 15.00 extra to have this order to come in soon, for the good that did.
I was told that my order would be delivered by the 10th of Dec. Now I am told by the 12 or the 14th.
I contacted USPS and they tell me they have no order for me. Yes I am pissed, what is going on.
User's recommendation: Do NOT order from Rotita. Bad busness
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chicago, Illinois
Having problems with receiving, labele to send back
All I'm trying to do is get a label to return my products.Because they are too big for me and I'm not getting any response.I asked for a labeli , have not received one all I want is unlabeled so I can get my money back trying to get an answer is like pulling teeth.I need somebody to respond to me.Help me through this
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Englewood, Ohio
Did not receive my merchandise
Returned to requests XL of swimsuit . Swimsuit was large.
Not received yet.
Returned August 20th. Tracking number 124240****7406**** .
User's recommendation: Be aware of NO refund or Returns
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed label to return item.
I need a return label to return a dress. The dress was too tight around the chest, and the length was too long. Also, the dress was not the right color.
- Fast delivery
- Refund is taking too long
Preferred solution: Full refund
About
Rotita is an online store of fashionable apparel and trendy accessories for ladies. Rotita location is in China. With its free shipping to any location around the globe, Rotita is a one stop spot for chic dresses, stunning swimwear, cozy outwear, and charming jewellry for modern women. The Internet boutique accepts Western Union, credit cards, PayPal, and wire transfers to process the purchases. Shoppers can opt either for standard or express shipping. As a part of ongoing promotion campaign, New to Rotita fashionistas get 15% off as well as additional 20% discount if they create an account using Facebook. Rotita returns are accepted within 30 days of receipt.
Rotita is ranked 1257 out of 6961 in Footwear and Clothing category
USA, Worldwide, UK
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