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They have a horrible return exchange policy!!! Don’t order!

Have tried to reach out by email, there is no 1-800 number either! The swim suit I ordered doesn’t even match the size chart! I will never never order again from Rotita. My order took forever to come in and when you try to ask anyone about your order theirs no way other than email!

Customer service SUCKS. I told all my friend not to order and what has happened to me.... worst customer service ever! So I finally submitted a ticket to customer service and they email back after week!

The email read read your payment ticket. Which I couldn’t find anywhere on their website. I emailed them back 2weeks ago and still haven’t heard from them! By the time I finally get a customer number to send it back it will be 30 days pass then it will be my fall that I didn’t return it back on time!

In others words you need their permission to return the item back and it’s been 3 weeks so by the time i get an approval it’s going to be pass the 30 days! Another PISSED off customer!

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $33.

Preferred solution: Full refund.

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