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Rotita Phone Numbers and Emails

Customer Service Number:

  • (909) 281-0551
    The number is currently not in service
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Rotita Emails:

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Rotita Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Rotita Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    86% phone 14% email
  • The best phone number to call Rotita is 9092810551. 24% of customers managed to speak with a real person.

  • The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 1 minute.

  • Be prepared for the call as Rotita may ask you for the following information to identify you as a customer: order id or tracking no, email or first and last name.

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PissedConsumer Club

Contact Information

Rotita Website:

Rotita Help Center:

Corporate Office Address:

Hongkong Yuzhen E-commerce Co., Limited
Room 2087, #15-3 Building, 999 Ningqiao Road Pudong
Pudong, Shanghai 201206
China

Rotita Customer Service Reviews

1.3 / 5
Bad
Anh Rmf
I don’t appreciate that I can’t speak to a live agent!I placed an order and it takes so long to get the merchandise every time, I won’t be ordering again…
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Customer Service is horrible!
Theres never anyone to talk too.
You try and call customer service and they call gets dropped or in hang up on me automatically!

Jeanee Sma
Help needed asap
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2.0

Nobody there to communicate with on a weekend which I find very strange for a business of that size I really need help as I'm going on holiday soon with no bikinis and I can't afford to buy any more

Arvetta Nkk
Pissed off still no blouses
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2.0

Product was sent but not delivered correctly and is out there some where. no one knows where .

the number should be on the website for customer service. This is ridiculous.Couldnt find a live
Person to speak with.

How Good is Rotita's Customer Service?

Borden Mgr
Borden Mgr
Feels Disappointed | Jul 10, 2024

I’m tired of talking text. I can’t reach a person to speak to directly

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Nile Sgb
Nile Sgb
Feels Disappointed | May 18, 2024

Never talked to anyone. I left massages and no one has gotten back to me.

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Aliz Ywn
Aliz Ywn
Feels Disappointed | May 13, 2024

Muy pobre

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Tevion Tvg
Tevion Tvg
Feels Disappointed | May 10, 2024

I don't know haven't talked to no body

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Susan S Dtg
Susan S Dtg
Feels Disappointed | Mar 13, 2024

Non existent

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Angela S Brr
Angela S Brr
Feels Disappointed | Feb 24, 2024

They have made no contact with me. I’m not even able to chat with someone LIVE. I have had no communication regarding shipment of my order. So all in all, ROTITA has ghosted me. I paid $75 for an order I haven’t received. And I’m unable to get in touch with ANYONE at ROTITA.

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Summary of Rotita Customer Service Calls

2.9K TOTAL
CALLS
00:56 AVG CALL
DURATION
4% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Rotita?

Shipping and Delivery Question:

  • “Package”
  • “My order haven't arrived yet”
  • “Never received my item and I paid for it”

Request for Information Question:

  • “Looking for my order”
  • “My order status”
  • “To see about my refund”

Return/ Replace Question:

  • “Return label”
  • “Track return”
  • “Return and credit”

Refund Question:

  • “Refund issues”
  • “Need a refund”
  • “Refund overdue”

Payments and Charges Question:

  • “I been trading to buy items and having problems with the payment”
  • “Have tried continually to receive the order I placed AND PAID FOR BUT GRTTING NO SNSWRRS!!”
  • “The coupon of 70% for 5 item was not deducted on my total”

Product/ Service Question:

  • “Complain about an order I've returned”
  • “I’m buying a navy blue sequin dress, and it’s not letting me give you my new debit card”
  • “Girl friend is having problems with an order and can't get thru”

Website/ Application Question:

  • “I can't get to your site”
  • “Missing free application discount”
  • “Cannot order online. Card won't go through”

Activation/ Cancellation Question:

  • “Want ro cancel oreder”
  • “Cancel order”
  • “Cancel order. From florida, not accessible”

Account Question:

  • “My name is Vickie White and I ordered a dress and I realize my address have North Carolina but I live in South Carolina. I want to make sure you sent it to the right address 235 Cinda Street, Fort Mill, SC 29715. ZIP Code”
  • “Need new password”
  • “Cant reset password to checkout”

Staff Question:

  • “I want to speak with customer service”
  • “Want to talk to service”
  • “Need to speak to customer service about a return error”

Cards Question:

  • “My card is correct but you say declined”
  • “Credit card change”
  • “It won't let me use my gift card online”

Other Question:

  • “My irder”
  • “You have sent my order elsewhere”
  • “My order”

Compare Rotita Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Shein
Has Verified Representatives
stars-rating-fill
1.6 out of 5
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